The State of CX: More Investment, But Delivery Challenges Remain

CX Today
09/11/2022 15 min Temporada 1 Episodio 85
The State of CX: More Investment, But Delivery Challenges Remain

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Episode Synopsis

CX Today's Charlie Mitchell hosts Frank Sherlock, VP International at CallMiner.In this session, we consider the current state of CX, discussing:Key takeaways from CallMiner's latest CX researchThe lack of believe in CX across many organisationsNotable CX delivery challengesReasons for hope in the future of CXIf you're interested in downloading the report that this conversation centers on, visit this page.

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