Watch on YouTube.CX Today's Charlie Mitchell hosts Nick Delis, Senior Vice President of International and Strategic Sales at Five9.We consider how contact centers can handle influxes of traffic.In doing so, we discuss:The challenges for customer, agents, and the wider business How AI can tame those challenges Industry-specific considerations for retail and insuranceNon-AI-driven tools and tactics For more from the Five9 team, visit their website.Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.

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