DPG Media Discusses Its "Radical" CCaaS Migration, Shares Lessons

CX Today
17/08/2023 16 min Temporada 1 Episodio 127
DPG Media Discusses Its "Radical" CCaaS Migration, Shares Lessons

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Episode Synopsis

Watch on YouTube.CX Today's Charlie Mitchell hosts Edgar Polak, IT Area Manager at DPG Media.We walk through DPG Media's CCaaS migration, and discuss:Challenge's of DPG Media's on-premises environment. DPG Media's radical CCaaS migration approach, vendor selection process, and results. Lessons for other contact centers migrating complex architectures to the cloud.Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.

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