CX RIOT RADIO

Por: David Powers
CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.
268 episodios disponibles

Latest episodes of the podcast CX RIOT RADIO

Mostrando página 5 de 14

Caffeinated CX Classic: The 5 Keys of CX 10/04/2024
The Most Important Aspect 03/04/2024
Contact Center Team Leads 27/03/2024
why are you still doing what your customers hate? 20/03/2024
I Don't Know (From the Archives) 13/03/2024
The Best KPIs to Track in a Blue Collar Call Center 06/03/2024
Government Regulation in CX 01/03/2024
4 Must-Haves in Your Call Center Training Curriculum 28/02/2024
from players🎮 to paychecks💸 21/02/2024
Use AI to Augment, Not Replace Employees 14/02/2024
Top Grading Your Call Center 07/02/2024
Every Call is a Sales Call 31/01/2024
From the Archives: CSAT is Dumb 24/01/2024
Coaching Call Center Agents So They Don't Hate Coaching 17/01/2024
Be Omnipresent 🔥 10/01/2024
Can CX Be Saved in 2024? 03/01/2024
The Great KPI Quest 27/12/2023
Raise the Middle, Cut the Bottom 20/12/2023
Leadership Capital 13/12/2023
As a Dog Returneth (From the Archives) 06/12/2023
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