Use AI to Augment, Not Replace Employees

14/02/2024 11 min

Listen "Use AI to Augment, Not Replace Employees"

Episode Synopsis

Yeah, I get it. AI and Automation are the shiny new(ish) toys on the shelf in CX, and people have been shouting their amazingness for a few years now as a cost cutting method that can replace your staff and reduce your overhead.
What if I told you it wasn't that simple?
Because it's not...
https://linktr.ee/caffcx