CX RIOT RADIO

Por: David Powers
CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.
278 episodios disponibles

Latest episodes of the podcast CX RIOT RADIO

Mostrando página 4 de 14

Saving QA From It's Own Hubris 13/11/2024
LAA (Listen. Acknowledge. Act.) 30/10/2024
chase the damn leads 23/10/2024
Customer Service Week 2024 16/10/2024
Tips For Outsourcing 09/10/2024
Decentralized Locations 02/10/2024
RISE OF THE HUMAN CHATBOT 25/09/2024
Are Your Customer Service Agents Human, or Are They Formfills? 18/09/2024
CxRR Classic: Don't Turn Your Agents Into Chatbots 11/09/2024
Is Your Call Center Living in the Past? 04/09/2024
Steel & Soul: A Journey of Customer-Centric Enlightenment 28/08/2024
Spamming Execute 21/08/2024
Contagious Curiosity 14/08/2024
CxRR Classic: The Punk Rock Contact Center 07/08/2024
Paying the Toggle Tax 31/07/2024
Self Service Champions ;) 24/07/2024
Overcoming Complaint Complacency 17/07/2024
High Prices, Low Quality... Record Sales. 10/07/2024
employees vote to unionize, non-profit replaces them with chatgpt 03/07/2024
you need to respond to reviews 26/06/2024
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