Did you know that right off the bat, without even adding anything else to the day, your contact center agents are facing a nearly 10% DROP in productivity? It's true!
Tab dancing, switching systems, and loading programs takes up to 10% of productivity AWAY, and that's before adding in handicaps like slow computers, shoddy internet, and fragmented knowledge bases.
Here's what you can do to mitigate some of the toggle tax that we MUST all pay.
"Nice try fed, I'm still not paying my toggle taxes!"
https://linktr.ee/caffcx

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