CX RIOT RADIO

Por: David Powers
CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.
268 episodios disponibles

Latest episodes of the podcast CX RIOT RADIO

Mostrando página 2 de 14

Want to Win With AI? Keep Your People 25/06/2025
The Danger of Dirty Data 18/06/2025
Leveling Up the Call Center With Performance Pay (Classic Episode) 11/06/2025
Leading Through Chaos 04/06/2025
4 Pillars of the Blue Collar Call Center (Classic Episode) 28/05/2025
from formfill to revenue generator 21/05/2025
Where Marketing Goes to Thrive... or Die 14/05/2025
Don't Automate Away What Makes Your Brand Unique 07/05/2025
Creating a Dispatch Score Card and Attendance Policy [WalkThrough] 30/04/2025
BURN THE SHIPS 23/04/2025
CaffCX Classic: Pay Your Dues! | Call Center Talk 16/04/2025
Using Comfy Nostalgia to Win Back Customers 09/04/2025
no gods no managers 02/04/2025
Don't Weaponize Data 26/03/2025
Leaning Out Your Call Center 19/03/2025
Coaching 12/03/2025
Your Supervisors Need to be Fast, Too 05/03/2025
We Need to Talk About Empathy Statements 26/02/2025
Power Lists and Time Blocking 19/02/2025
not everyone is going to figure it out at work 12/02/2025
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