CX RIOT RADIO

Por: David Powers
CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.
278 episodios disponibles

Latest episodes of the podcast CX RIOT RADIO

Mostrando página 2 de 14

CaffCX Classic: Stoicism in the Call Center 03/09/2025
The Three Faced AI God 27/08/2025
🔥Your Offshore Center Sucks. Here's How to Fix It.🔨 20/08/2025
Your QA is F*cked: How to Design QA to Win Customers, Not Check Boxes 11/08/2025
Is The Keep Call Centers in America Act Just an Act? 06/08/2025
Techlash 30/07/2025
Delegate This 23/07/2025
Your Standards are Showing 16/07/2025
Let's Read the State of Customer Experience Report (Part 2) 09/07/2025
Let's Read the State of Customer Experience Report (Part 1) 02/07/2025
Want to Win With AI? Keep Your People 25/06/2025
The Danger of Dirty Data 18/06/2025
Leveling Up the Call Center With Performance Pay (Classic Episode) 11/06/2025
Leading Through Chaos 04/06/2025
4 Pillars of the Blue Collar Call Center (Classic Episode) 28/05/2025
from formfill to revenue generator 21/05/2025
Where Marketing Goes to Thrive... or Die 14/05/2025
Don't Automate Away What Makes Your Brand Unique 07/05/2025
Creating a Dispatch Score Card and Attendance Policy [WalkThrough] 30/04/2025
BURN THE SHIPS 23/04/2025
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