ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Techlash"
Episode Synopsis
Tech was supposed to make customer service easier. Instead, it buried reps in dashboards, metrics, and burnout. In this episode, we rip into the philosophical roots of modern tech fatigue and how contact center tools went from helpful to harmful. This is a wake-up call for leaders chasing automation at the cost of humanity. Here's the LinkTree: https://linktr.ee/caffcx
More episodes of the podcast CX RIOT RADIO
Group CX
07/01/2026
On the Front Line
31/12/2025
The CX Riot Radio Christmas Special
24/12/2025
Why AI-First CX Is Failing Customers
13/12/2025
Urgency & Ownership
03/12/2025
Some Wars Must Be Fought Alone
28/11/2025
You Built This Culture, Now Fix the Results
26/11/2025
Consistent Messaging
19/11/2025
In God we trust