CX RIOT RADIO

Por: David Powers
CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.
268 episodios disponibles

Latest episodes of the podcast CX RIOT RADIO

Mostrando página 13 de 14

It All Matters 10/12/2021
AQ Ain't Just an Instance Anymore 03/12/2021
The Most Important Aspect 26/11/2021
Hyper-Caffeinated Leadership 1 22/11/2021
Stop Blaming Your Bad Customer Service on Covid 17/11/2021
Call Center Horror Story: The Bottle 15/11/2021
Convenience For Me, or Convenience For Thee? 12/11/2021
NPS Scores (Net Promoter Score... Scores) 11/11/2021
Safety, the Brand, and the CX with Fernando Lucio 10/11/2021
Simplifying the Peak-End Rule 08/11/2021
Customer Choice 05/11/2021
Customer Expectations 22/10/2021
Call Center = Cost Center? 18/10/2021
ex=cx² 14/10/2021
The 4 Most Important Skills a CSR Can Possess 10/10/2021
Rant 001 08/10/2021
Don't Turn Your Agents Into Chatbots 08/10/2021
3 Questions on How to Get to Know Your Employees on Day 1 08/10/2021
Customer Service Week? 08/10/2021
Espresso Shot- DFU or Bad GUI? 08/10/2021
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