The 4 Pillars of the Blue Collar Call Center

29/11/2023 22 min

Listen "The 4 Pillars of the Blue Collar Call Center"

Episode Synopsis

Heya! It's me, Imoen.
Not really.
On this episode of Caffeinated CX we cover the 4 Pillars of a Blue Collar Call Center.
These pillars are:

Customer Experience
Booked Leads
Field Support
Culture

Let's talk about it.
https://linktr.ee/caffcx
#customerexperience #customerservice #plumbing