CX In The Wild

CX In The Wild

Por: Dennis Wakabayashi
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."
144 episodios disponibles

Latest episodes of the podcast CX In The Wild

Mostrando página 6 de 8

How has the BPO industry driven inclusive growth and job creation in the Philippines? 14/08/2023
How can conversational AI reshape the future of customer and employee interactions? 09/08/2023
How is the world of wearable technology and smart textiles redefining daily living? 31/07/2023
How can businesses strike a balance between humanity and technology? 25/07/2023
What are some effective strategies for achieving success in seasonal marketing? 17/07/2023
How can one person's story of transformation and advocacy inspire change on a larger scale? 11/07/2023
How is AI revolutionizing workforce engagement and transforming CX? 05/07/2023
What are some common mistakes brands make when trying to create a memorable customer experience? 26/06/2023
How can the outsourcing journey be streamlined for maximum efficiency and impact? 19/06/2023
What does it take to build a successful CX strategy rooted in authenticity and community? 12/06/2023
Is gamification the key to unlocking the potential of your workforce? 05/06/2023
How has the pandemic accelerated the adoption of Chrome OS in contact centers and BPOs, and what benefits has it brought to businesses and their agents? 29/05/2023
How can generative AI revolutionize contact center workflows and improve customer service? 22/05/2023
What are the keys to success in the BPO industry in Guatemala? 15/05/2023
How can prioritizing people and value over money improve CX and agent experience in contact center operations? 08/05/2023
How can CX be used as a tool to deliver happiness? 02/05/2023
How can language be a powerful tool for shaping customer experiences? 02/05/2023
What can be done to create a more inclusive workplace for women in CX, and how can women support each other for success? 02/05/2023
How can businesses transition from a focus on delivering faster, better, and cheaper products to enhancing their overall business operations and capabilities? 24/04/2023
How can media buyers leverage CX insights from media metrics for better marketing strategies? 17/04/2023
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