CX Files

CX Files

Por: Mark Hillary and Peter Ryan
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
405 episodios disponibles

Latest episodes of the podcast CX Files

Mostrando página 7 de 21

CX Files Is Back Tomorrow! 06/09/2023
CX Files Is Taking A Summer Break - Back In September! 03/08/2023
Alistair Niederer - NeedleRock - The Truth About ESG And BPOs 27/07/2023
CX FILES JULY Q&A - Mark Hillary & Peter Ryan 24/07/2023
Keith Gait - CX Foundation - Definitely CX 📚 20/07/2023
Caskey Ndaba - Momentum Metropolitan Insurance - CX & Insurance In Africa 13/07/2023
Audrey William - Ecosystm - Listening To Customers And Using Data To Create Better Insights 06/07/2023
Amy Bennet Roach - Blue Ocean Contact Centers - The Future For Flexible CX 29/06/2023
Peter Klayman - Bottle Rocket - Justifying Investment In CX 22/06/2023
Jeremiah Okello - Collins Consulting - Kenya And Emerging Africa Opportunities For CX And BPO 15/06/2023
CxO Glasgow Feedback / Stephen Loynd / Founder of TrendzOwl 🦉 08/06/2023
Barry Winkless - Cpl Group - What is The Future Of CX Work? 01/06/2023
Shane Jackson - Knowledge Rhino - The Value of WFM in CX 25/05/2023
Sadiq Mohammed - USMAART - Matching CX Clients To The Right BPO Partner 18/05/2023
Marianne Withers & Cath Wohlers - How Can BPOs Handle Vulnerable Customers With Empathy? 11/05/2023
BONUS! What Is Happening With BPO Mega-Consolidation? 09/05/2023
Ian Barkin - What Is The Future For BPO? 04/05/2023
Marko Torovic - NSourcing - Where Is My Limo? Luxury Auto Travel And Luxury CX 27/04/2023
Peter Ryan - The 2023 Ryan Strategic Advisory Front Office CX Omnibus Survey RESULTS 20/04/2023
Simon Kriss - CX and BPO In Australia 13/04/2023
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