CX Files

CX Files

Por: Mark Hillary and Peter Ryan
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
100 episodios disponibles

Latest episodes of the podcast CX Files

Mostrando página 3 de 5

Neville Samuels - Virtual Staff 365 - Trends In Virtual CX Staffing 09/01/2025
Mark Lowe - Managing Risk and Security in CX 19/12/2024
Katrin Langley - Approaching First-Time Outsourcing 12/12/2024
Jose Paz - Startups BPO - CX Recruitment In Honduras and US Nearshore 05/12/2024
Claas van Delden - yoummday - Will Gig CX Replace The Multilingual Hub? 28/11/2024
Ted Nardin - Teleperformance - How CX Can Add Value And Create Success 21/11/2024
John Dinardo - Nordia - BPO In Canada And Beyond 🇨🇦 14/11/2024
Vidya Ravichandran - UnifyCX - GlowTouch is now UnifyCX And The Tech Future For CX 07/11/2024
EXTRA SHOW: How Does the UK 2024 Budget Impact BPO and CX? 04/11/2024
Tanya Scotece - Miami Dade College - A Focus On Care In Funeral Services 31/10/2024
Mark Hillary - The Social Sales Playbook - How B2B Companies Sell To Each Other! 24/10/2024
Neal Topf - Callzilla - Clients Want To Understand BPO Culture Not Just Metrics 17/10/2024
Peter Ryan - When will we see Philippines BPO 2.0? 10/10/2024
Isobel Rogers & Karen Howard - The Launch Of The CX Alliance 03/10/2024
Graham Brown - Alorica - Using AI To Offer CX In Any Language 26/09/2024
Stephen Loynd & Chris Gillen - How AI Has Redefined CX 19/09/2024
Michael Clark - CXTT Consulting - The Tech That Makes CX Work 12/09/2024
Martin Anderson 🍋 - Lemon Contact Centre - Entrepreneurs In CX 15/08/2024
Jonas Berggren - Transcom - AI & Transforming Customer Service 08/08/2024
Leo Lopez - Calltastic - The Top 5 Mistakes Startups Make With CX 01/08/2024
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