CX Files

CX Files

Por: Mark Hillary and Peter Ryan
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
405 episodios disponibles

Latest episodes of the podcast CX Files

Mostrando página 3 de 21

CCW Berlin 2025 Feedback - with Raya CX and CXHero 20/03/2025
What Is Wrong With LinkedIn? 17/03/2025
IWD 2025 - Women In CX In 2025 13/03/2025
Sergei Levteev - IBA Group - The Tech Infrastructure Supporting CX 06/03/2025
Audrey William - Ecosystm - AI In CX: The Main Blockers & Opportunities 27/02/2025
Ian Jacobs - Opus Research - The Hype And Reality For AI In CX 20/02/2025
Sid Victor - Movate - Is Flexibility Essential For The Future Of BPO? 13/02/2025
Phil Fersht - HFS Research - Innovation In CX From AI To AGI 06/02/2025
Gregorio Uglioni - CX Goalkeeper - CX Transformation That Hits The Back Of The Net! 30/01/2025
Joel Walker - tkg - What Do CX Suppliers Need To Bring To The Table? 23/01/2025
BONUS: CX In 2025 Discussion 20/01/2025
Veronica Richards - CALLS - Servicio Estelar: Navigating Customer Care in Mexico 16/01/2025
Neville Samuels - Virtual Staff 365 - Trends In Virtual CX Staffing 09/01/2025
Mark Lowe - Managing Risk and Security in CX 19/12/2024
Katrin Langley - Approaching First-Time Outsourcing 12/12/2024
Jose Paz - Startups BPO - CX Recruitment In Honduras and US Nearshore 05/12/2024
Claas van Delden - yoummday - Will Gig CX Replace The Multilingual Hub? 28/11/2024
Ted Nardin - Teleperformance - How CX Can Add Value And Create Success 21/11/2024
John Dinardo - Nordia - BPO In Canada And Beyond 🇨🇦 14/11/2024
Vidya Ravichandran - UnifyCX - GlowTouch is now UnifyCX And The Tech Future For CX 07/11/2024
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