CX Files

CX Files

Por: Mark Hillary and Peter Ryan
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
393 episodios disponibles

Latest episodes of the podcast CX Files

Mostrando página 2 de 20

Martin Hill-Wilson - Brainfood Training - Beyond The Hype... How Is AI Really Changing CX? 15/05/2025
Michael Aronowitz - VXI - The Reality Of Creating A Profit Center With Your CX Team 08/05/2025
Jonas Berggren - The CX (R)evolution Book 30/04/2025
Amas Tenumah - Amas Talks - The Worst Job in Corporate America Is in a Call Center 24/04/2025
Phil Kitchen - Customer Contact Panel - Jamaica Is Moving Beyond The Nearshore 17/04/2025
Juan Caire & Jim Farnsworth - Alliance BPO - To Hermosillo And Beyond! 10/04/2025
Chris Dumpleton - Limitless - Is GigCX + AI The Future For Customer Service? 03/04/2025
Dave Rumble - Maistro - Using Gen AI To Find B2B Partners 27/03/2025
CCW Berlin 2025 Feedback - with Raya CX and CXHero 20/03/2025
What Is Wrong With LinkedIn? 17/03/2025
IWD 2025 - Women In CX In 2025 13/03/2025
Sergei Levteev - IBA Group - The Tech Infrastructure Supporting CX 06/03/2025
Audrey William - Ecosystm - AI In CX: The Main Blockers & Opportunities 27/02/2025
Ian Jacobs - Opus Research - The Hype And Reality For AI In CX 20/02/2025
Sid Victor - Movate - Is Flexibility Essential For The Future Of BPO? 13/02/2025
Phil Fersht - HFS Research - Innovation In CX From AI To AGI 06/02/2025
Gregorio Uglioni - CX Goalkeeper - CX Transformation That Hits The Back Of The Net! 30/01/2025
Joel Walker - tkg - What Do CX Suppliers Need To Bring To The Table? 23/01/2025
BONUS: CX In 2025 Discussion 20/01/2025
Veronica Richards - CALLS - Servicio Estelar: Navigating Customer Care in Mexico 16/01/2025
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