CX Files

CX Files

Por: Mark Hillary and Peter Ryan
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
405 episodios disponibles

Latest episodes of the podcast CX Files

Mostrando página 2 de 21

Dave D'Arcy - Laughing Leadership - The Recurring "Groundhog Day" Issues In CX 07/08/2025
Amanda Quinn - Quinn Growth Advisors - BPOs Must Specialize or Die Trying 31/07/2025
Mike Ortegon - Yoummday - How Travel Is Taking Off 24/07/2025
Jon Florence - Xima Software - AI In The Contact Center 17/07/2025
Thomas Oronti - Advensus - From Beaches to BPO: How the Dominican Republic Became a CX Star 10/07/2025
PANEL: In Face of Stagnating Favorability Ratings, What's Next for South African Offshore CX? 03/07/2025
Pete Jones - Grypp - Why Are We Still Asking Agents to Work with Their Eyes Shut? 26/06/2025
Mythbusting AI In CX - The Truths No One Tells You 19/06/2025
Owen Campbell - Kura - How BPOs Can Work With Regulated Industries 12/06/2025
David Neale - GBPO Solutions - Building Trust In BPO Sales Claims 05/06/2025
CXOutsourcers 2025 - Feedback From Munich Delegates 29/05/2025
Mark Zucker - MCVO Talent - Four Weddings And A BPO 22/05/2025
Martin Hill-Wilson - Brainfood Training - Beyond The Hype... How Is AI Really Changing CX? 15/05/2025
Michael Aronowitz - VXI - The Reality Of Creating A Profit Center With Your CX Team 08/05/2025
Jonas Berggren - The CX (R)evolution Book 30/04/2025
Amas Tenumah - Amas Talks - The Worst Job in Corporate America Is in a Call Center 24/04/2025
Phil Kitchen - Customer Contact Panel - Jamaica Is Moving Beyond The Nearshore 17/04/2025
Juan Caire & Jim Farnsworth - Alliance BPO - To Hermosillo And Beyond! 10/04/2025
Chris Dumpleton - Limitless - Is GigCX + AI The Future For Customer Service? 03/04/2025
Dave Rumble - Maistro - Using Gen AI To Find B2B Partners 27/03/2025
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