Are Messengers the Future of Customer Service?

04/10/2023 26 min Temporada 1 Episodio 5
Are Messengers the Future of Customer Service?

Listen "Are Messengers the Future of Customer Service?"

Episode Synopsis

Our new series geared toward delivering insights from digital communication experts on the current state of CX. This episode will feature edna’s in-house experts Nikolay Vand, Product Manager and Svetlana, Digital Marketing Manager. In this episode we will discuss the role of Messengers in an Omnichannel World, specifically covering areas like:The rise of omnichannel communicationThe benefits of having an asynchronous communication channelWhat gives messengers an edgeUse of messengers in different industries