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Listen "Where is retail CX headed? Experts share their insights"
Episode Synopsis
The 4th episode of 𝐂𝐗 𝐁𝐞𝐚𝐭𝐬, our new series geared toward delivering insights from digital communication experts on the current state of #CX. This episode will feature Omar Khan, Head of Customer Experience at ECS, Pakistan and Saurabh Kshirsagar, Head of International Business at edna. In this episode we will cover a number of topics related to CX:What changed in CX in the last 15 yearsThe key challenges for CX leaders todayHow offline and online models complement each otherThe rise of conversational commerceWhere is CX headedTips and best practices for professionals starting their career in CX
More episodes of the podcast CX Beats
A Deep Dive Into CX in the Gulf Region
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25/11/2022
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