Customer Support Leaders

Customer Support Leaders

Por: Charlotte Ward
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
349 episodios disponibles

Latest episodes of the podcast Customer Support Leaders

Mostrando página 3 de 18

253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner 26/01/2024
252: The Support Report with Andrew Rios 19/01/2024
251: Support Data with Matt Dale 12/01/2024
250: Panel: Welcome back for 2024! 05/01/2024
249: Fireside with Mike Redbord 25/11/2022
248: Holiday fireside with Jason Yun 18/11/2022
From The Archives: 32: Managing Performance Issues with Hilary Dudek 30/09/2022
From The Archives: 26: Metrics with Craig Stoss 23/09/2022
From The Archives: 23: Moving from Doing to Leading the Work with Matt Dale 16/09/2022
From The Archives: 17: Transitioning to Leadership - Personal Perspectives with Natalie Ruhl 09/09/2022
From The Archives: 11: Awkward Conversations with Hilary Dudek. 02/09/2022
247: Fireside with Austin Emser 26/08/2022
From The Archives: 5: Empathy with Ash Rhodes 19/08/2022
From The Archives: 220: Building a Team from Scratch with Matt Dale 12/08/2022
From The Archives: 216: Building a Team from Scratch with Ashley Sachs 05/08/2022
From The Archives: 213: Knowledge Management with Simone Secci 29/07/2022
246: Fireside with Ethan Walfish 22/07/2022
From The Archives: 212: Knowledge Management with Cynthia Ng 15/07/2022
From The Archives: 211: Knowledge Management with Aprill Allen 08/07/2022
From The Archives: 210: Fireside with Nicholas Zeisler 01/07/2022
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