Empowered employees

10/06/2020 34 min Episodio 2
Empowered employees

Listen "Empowered employees"

Episode Synopsis

This episode considers how businesses can drive better customer service through engaged, autonomous teams and reflects on the benefits of aligning customer and employee experience.
An expert panel includes
Robert Bolton, Global Lead for the People and Change Centre of Excellence, KPMG International
Chloe Burton, Senior Manager, KPMG in the UK
Matt Campbell, Managing Director, KPMG in the US