Customer Experience Patterns Podcast

Customer Experience Patterns Podcast

Por: Sam Stern
Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.
122 episodios disponibles

Latest episodes of the podcast Customer Experience Patterns Podcast

Mostrando página 5 de 7

The Power Of Memory In CX: Memory Is A Time Machine 02/05/2024
Will Generative AI Bury Or Revive Customer Experience? 24/04/2024
CX Improvements lead to cost cuts, but cost cuts don't lead to CX improvements 18/04/2024
Defining Customer Experience With Tom Quish 11/04/2024
Crafting Your CX Strategy - Step By Step 04/04/2024
It's Easier Than Ever To Create A Great Customer Experience 21/03/2024
Great Moments Make Great Experiences - Letting go of CX Perfection 29/02/2024
Set Accurate Expectations & Help Your Customers Make Accurate Predictions 19/01/2024
Prediction: Not Just For the Start Of The Year 11/01/2024
Ep. 16 CX Needs A Process Renaissance With Rick Denton 04/01/2024
Happy New Year & Maintaining Focus On Getting CX Unstuck In 2024 31/12/2023
Ep. 15 Remote Journey Mapping: Best Practices For The New Normal 14/12/2023
No Peaks Without Valleys 07/12/2023
Ep. 14 Hospitality Best Practices: Mentor It, Model It, Measure It 30/11/2023
Happy Thanksgiving From CX Patterns 23/11/2023
CX Teams Deserve Accountability Partners Too - Mini Episode 16/11/2023
Ep. 13 Accountability & Customer Experience with Mark Levy 09/11/2023
Your Customers Deserve A Clean Slate 02/11/2023
Ep. 12 Creating An Informed CX Strategy With Mark Levy 26/10/2023
Stated Preferences or Revealed Preferences? Which Should You Honor To Create The Best CX? 19/10/2023
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