Small world story, and full-circle story. Rick & I met when he was my client at Forrester, and now we were introduced again as people who should be talking. And we have been talking! You'll hear this episode on the Process Renaissance in CX, and then you'll want to find his podcast, CX Passport (links below), and listen to an episode with Rick and I talking about more CX topics.Rick's Links:CX Passport YouTube channel youtube.com/@cxpassportAudio Pod Apple | Spotify or your fave pod siteSign up for CX Passport newsletter www.cxpassport.comAccelerate business growth📈 by improving customer experience www.ex4cx.com/servicesRick on LinkedIn Find Sam on LinkedInThanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

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