Customer Connect: A Customer Experience Podcast for Small Business Owners

Customer Connect: A Customer Experience Podcast for Small Business Owners

Por: Nicole Keleher
Customers don’t just buy products — they buy experiences, connections, and the way you make them feel. The Customer Connect Podcast helps small business owners turn those moments into lasting profit.Hosted by retail strategist Nicole Keleher, the show explores how customer experience and meaningful relationships give product and service providers their true competitive edge. Through stories, strategies, and practical examples, you’ll learn how to create connections that keep customers coming back.And every month Nicole shares bonus episodes with seasonal business insights — tailored advice for those with peak trading periods.Because when your customers feel connected, your business grows.
115 episodios disponibles

Latest episodes of the podcast Customer Connect: A Customer Experience Podcast for Small Business Owners

Turning a One-Day Event into 46 Years of Loyalty 07/11/2025
Breaking the Busy Cycle: Why Retailers Avoid What Matters Most - Interview with Krista Williamson 03/11/2025
How Friction Costs You Sales (and How to Stop It) 28/10/2025
The Smart Retailer’s Guide to Black Friday 21/10/2025
How Personal Video Messages Can Boost Customer Experience & Sales 14/10/2025
The Seasonal Business Operator Ep 3: Turning a One-Day Event into 46 Years of Loyalty 10/10/2025
Experience Wins: Turning Customers into Loyal Fans 06/10/2025
Seasonal Operator Ep. 2: Why Adding a Second Business Might Cost You More Than It Makes 02/10/2025
Stop Wasting Emails: How to Send the Ones Customers Open 29/09/2025
Why Email Beats Socials Every Time 22/09/2025
The Website Audit Every Retailer Needs Before Peak Season 16/09/2025
House2Home Moorebank: How Customer Experience Builds a Destination Store 09/09/2025
The Hidden Challenges of Seasonal Businesses 05/09/2025
Experience Wins Ep.1: Small Touches, Big Impact 02/09/2025
How Christmas Store Displays Boost Customer Spending 26/08/2025
The Disney Approach to Customer Experience Every Small Business Can Use: Interview with Vance Morris 19/08/2025
Customer Experience is the Future – And Your Biggest Competitive Advantage 15/08/2025
Retail Wins: 5 Episodes I keep coming back too. 11/08/2025
Seeing Your Business Through the Customer’s Eyes 07/08/2025
Scaling Retail with Purpose: Sally Oulton’s Secrets to Lasting Growth 04/08/2025
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