CSM Practice - The Customer Success Podcast

CSM Practice - The Customer Success Podcast

Por: Irit Eizips & CSM Practice
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
135 episodios disponibles

Latest episodes of the podcast CSM Practice - The Customer Success Podcast

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Transform Customer Onboarding with These Practical Steps 27/12/2024
Implementing the “Experts Success” Strategy - Upsells & Retention 20/12/2024
Data-Driven Initiatives to Lowering Churn 13/12/2024
Achieving a Net Positive Score with Google Forms 06/12/2024
Secrets to Smooth Renewals and Driving Upsell Opportunities 29/11/2024
Why Every CEO Needs to Understand Customer Success! 22/11/2024
Optimizing Cross-Functional Customer Success Processes 15/11/2024
Renewal Automation Leads to 15-Point Improvement in Retention Rate 08/11/2024
Future of Customer Success: CEO Perspective on Metrics and Investments 01/11/2024
Boosting CSM Efficiency Through Centralized Data Management 25/10/2024
Increase Renewal Probability by 30% with Customer Health Scores! 18/10/2024
Reduce Churn by 15% with This Simple Approach! 11/10/2024
Transforming Careers From Zero Experience to Successful CSM 04/10/2024
Tips and Tricks for Reducing Customer Churn 27/09/2024
IMPROVE Customer Surveys and INCREASE Survey Response Rates 20/09/2024
How Alex Turkovic Built a Digital Customer Success Team 13/09/2024
Scaling CS: Boost Your Net Retention Rate from 100% to 120% 06/09/2024
How to Become a Value-Driven CSM 31/08/2024
Why You Need to Implement a Customer Champion Program!! 23/08/2024
Achieving 120% NRR with the OGSMT Framework 16/08/2024
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