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Listen "The problem with cookie cutters"
Episode Synopsis
Cookie cutters are great for making cookies: quick, easy, and uniform. Not so great for interpersonal conflicts. Cookie dough responds well to cookie cutters when all the conditions are consistent – that’s the idea! Humans aren’t consistent; we’re human. So, human interactions don’t respond well to a cookie cutter approach to conflict resolution. A solution crafted to address a particular conflict and, perhaps even better, a careful look at conflict management will serve humans more effectively.
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