Adapting to Changing Member Expectations with Paul Jouanny

Conversations with ClubRight
12/12/2023 47 min Temporada 2 Episodio 4

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Episode Synopsis

This week Wayne is joined by ClubRight’s Head of Customer Success, Paul Jouanny, to chat about how member expectations have changed in recent years and what businesses can do to stay ahead. They cover how customer expectations have changed, how gyms can spot a change in their members’ expectations and offer practical advice on how to deal with it.

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