Key Points:Introduction to Richard Robinson:Background in legal tech and litigation support.Career journey from law firms to corporate in-house roles, including JC Penney and Toyota.Transition to Toyota:Inherited a mature legal operations team at Toyota.Initial challenges and the impact of COVID-19 on operations.Core Competencies of CLOC:Discussion on the 12 core principles of CLOC.Emphasis on technology and business intelligence.Strategic Approach to Technology:Importance of aligning technology with business strategy.People, process, and technology as the three pillars of legal operations.Stakeholder Engagement:Identifying and involving the right stakeholders.Importance of communication and emotional intelligence in managing change.Power Skills in Legal Operations:Collaboration, emotional intelligence, problem-solving, communication, and leadership.Listening and understanding root causes before implementing solutions.Mentorship and Industry Engagement:Richard's commitment to mentorship and building up others in the industry.Encouragement to connect on LinkedIn for further conversations.

Ver todos los episodios