Listen "Bob's new book: on to blue"
Episode Synopsis
Summary In this heartfelt conversation, Bob Furniss shares the story of his daughter Keisha, who bravely battled breast cancer and inspired many through her positivity and strength. Bob discusses the impact of her life, the challenges of writing a book about her journey, and the mission of the nonprofit established in her honor to raise awareness about breast health. The conversation emphasizes the importance of early detection and encourages listeners to take action in their own lives. Takeaways Keisha was a light in the world, known for her positivity. Bob wrote the book to honor Keisha's legacy and help others. The nonprofit aims to raise awareness about breast health. Early detection of breast cancer is crucial for survival. Keisha's story is a reminder to cherish loved ones. Bob encourages open conversations about health in families. The book captures the essence of Keisha's spirit. Bob's journey of writing was both challenging and healing. The nonprofit provides resources for young women regarding breast health. Keisha's impact continues through the stories shared by others. Chapters 00:00 Introduction and Weekend Highlights 02:54 The Story of Keisha: A Daughter's Legacy 05:58 Keisha's Impact and Personality 08:56 The Journey of Writing the Book 11:48 The Nonprofit Mission and Its Connection to Keisha 15:09 Encouraging Action: Breast Health Awareness 17:52 Reflections on Loss and Legacy 21:11 Final Thoughts and Call to Action 📚 Get the book: On to Blue (available on Amazon in all formats) 🌐 Support the cause: www.warriorprincess.org If you're a parent, friend, or leader—especially in a contact center full of women aged 25–45—listen to this conversation. Then talk to the women in your life. 👉 And ask her.
More episodes of the podcast Contact Center Show
Is Salesforce and CRM in trouble?
12/10/2025
The Impact of Marketing on contact center
06/10/2025
Are Contact Centers Really Profit Centers?
29/09/2025
Stuck Between AI and Customers
22/09/2025
BPO Success vs Failure
09/07/2025
Why phone service won't go away
04/06/2025
Enabling frontline leaders
01/05/2025
ZARZA We are Zarza, the prestigious firm behind major projects in information technology.