ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "The forgotten Customer Service Employee"
Episode Synopsis
In this episode, Amas and Bob discuss the following: - Most of the money and energy is around technology, processes and not the employee, is that a mistake? - The trickle up theory - What's the most important metric to watch in a contact center To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv
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