In this episode of the podcast, I talk through practical skills to use in de-escalation. I explain the fight or flight response and how it can be triggered. This helps to understand the approach that will be helpful (or not helpful) for helping someone else to calm down. A number of tools are provided, including body language, how to speak and what kinds of things resonate with someone when they are in a heightened state.Click here to send me a quick message via FanMailSupport the showThank you so much for listening! I'd love to know what you think and connect. website: simongoode.com email: [email protected]

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