“The first thing you say is rarely ever spoken.” Love this point shared by my guest this episode, James Ferguson.  James is the Director of Culture for the Wurzak Hotel Group and author of The Confetti Culture Playbook. In this episode we talk about the 4 pillars of communication, effective listening, and the power of being concise. Additional Resources:► Follow Communispond on LinkedIn for more communication skills tips: https://www.linkedin.com/company/communispond► Connect with Scott D'Amico on LinkedIn: https://www.linkedin.com/in/scottdamico/► Connect with James: James Ferguson: LinkedIn► Subscribe to the podcast: https://communicast.simplecast.com/► Learn more about Communispond: https:www.communispond.com 

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