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Listen "Bonus Episode - When Good Intentions Hurt Car Count, Conversions, and Business In General"
Episode Synopsis
Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Jesse Sammons and Todd Compton for an honest discussion on the challenges of running an automotive repair shop. Todd shares his experience of a dramatic drop in car count and revenue after switching marketing companies and tightening the types of jobs his shop accepted. The group explores the unintended consequences of restricting work too much, the importance of regularly reviewing shop processes and phone interactions, and the ongoing struggle to balance technician autonomy with effective leadership.00:00 "Distant Busy Ties"04:52 Google Ads Issue and Solution07:41 Narrowing Service Scope Over Time10:57 "Post-Trip Staff Meeting Insights"16:11 Balance Between Growth and Rest17:28 "Admitting Mistakes, Fixing Them"23:48 Relentless Commitment to Research27:24 Teaching Complexity: Duplication Challenge29:27 Letting Go to Empower Growth32:12 Mechanic Dedication Scale36:52 Efficient Learning for Complex Systems37:52 Intermittent Electrical Fault Challenges41:38 Shifting Focus to Client Experience46:55 Technician-Owner Relationship Dynamics48:03 Unhelpful Car Inspection Practices52:32 Technician Motivation and Performance Dilemma54:39 Accountability Over Authority58:13 Embracing Empathy Today
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