Using Service Desk To Speed Up Ticket Resolution Times with SolarWinds

CarahCast: Podcasts on Technology in the Public Sector
27/10/2022 41 min Episodio 182
Using Service Desk To Speed Up Ticket Resolution Times with SolarWinds

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Episode Synopsis

Join Scott Pross, Vice President of Monalytic, a SolarWinds company, for a discussion on real-world solutions utilizing the Service Desk application. Listeners will learn how to stop repeating processes over and over and get more information from the end user to resolve issues quickly and set up proper workflows to get the right data in front of the right people.

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