ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Welcome to the Great Surrender"
Episode Synopsis
In this episode, Trey highlights how the failures of today's standard QA approaches have led to a significant portion of the call center industry giving up on agent customer service training altogether. Trey explains what is wrong with today's QA and how to fix it. Check it out!
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In God we trust