ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Q and A Pt. 8 - The limits of coaching, coaching versus training, and accuracy challenges when scoring"
Episode Synopsis
In this episode, recorded in South America, Trey answers questions regarding the limits of coaching, coaching versus training, and accuracy challenges when scoring. Trey offers industry-leading solutions based on unique training knowledge and expertise. Check it out!
More episodes of the podcast Call Center Confidential
Why Scoring 100% of Calls Is Not the Answer
20/06/2025
How to Make Mediocre Agents Great Pt. 5
14/05/2025
A Training Model Refresh for the Industry
10/04/2025
The Call Center Industry's Denial Dynamic
28/03/2025
In God we trust