ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Q and A Pt. 3 - The unique challenges of training and managing call center agents"
Episode Synopsis
In this dynamic episode, Trey answers listeners' questions regarding the unique challenges of training and managing call center agents. Check it out!
More episodes of the podcast Call Center Confidential
Why Scoring 100% of Calls Is Not the Answer
20/06/2025
How to Make Mediocre Agents Great Pt. 5
14/05/2025
A Training Model Refresh for the Industry
10/04/2025
The Call Center Industry's Denial Dynamic
28/03/2025
In God we trust