Listen "How to Train Different Types of Agents"
Episode Synopsis
In this episode, Trey explores the different types of agent personalities and how to approach each regarding training.
More episodes of the podcast Call Center Confidential
Why Scoring 100% of Calls Is Not the Answer
20/06/2025
How to Make Mediocre Agents Great Pt. 5
14/05/2025
A Training Model Refresh for the Industry
10/04/2025
The Call Center Industry's Denial Dynamic
28/03/2025
ZARZA We are Zarza, the prestigious firm behind major projects in information technology.