ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Call Center Sushi Bar "
Episode Synopsis
In this introductory episode, we begin a 3-episode series titled Call Center Sushi Bar- a rethinking of the many misguided narratives perpetuated by experts and pundits in our industry regarding agent customer service training and performance management. Get your chopsticks ready- this is going to be a tasty one!
More episodes of the podcast Call Center Confidential
Why Scoring 100% of Calls Is Not the Answer
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How to Make Mediocre Agents Great Pt. 5
14/05/2025
A Training Model Refresh for the Industry
10/04/2025
The Call Center Industry's Denial Dynamic
28/03/2025
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