In this episode, Ray Sclafani discusses the implications of avoiding growth targets in business. He highlights a case where a company decided to stop setting growth targets to focus on client service. However, he argues that this decision led to challenges in managing capacity, planning succession, and fulfilling client promises. The conversation emphasizes the importance of balancing client service with the need for growth targets to ensure effective business management.Key TakeawaysGrowth happens whether you plan or notTrack revenue per professional, revenue per client, and time per client segmentMap retirements against junior advisor readiness and create a 3–5 year development planLet data guide leadership decisions by using dashboards and metrics to prevent overextension and burnoutPrevent “success outgrowing structure” by conducting quarterly capacity checks to evaluate workload, client demand, and team readinessFind Ray and the ClientWise Team on the ClientWise website or LinkedIn | Twitter | Instagram | Facebook | YouTubeTo join one of the largest digital communities of financial advisors, visit exchange.clientwise.com.

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