AI is no longer just a tool—it’s changing everything. From customer service to real-time business decisions, AI is disrupting industries in ways most people don’t even realise. But is it a force for good, or could it be leading us into dangerous territory?In this episode of Breaking the Blueprint, Vinay Parmar and Iqbal Javaid break down the AI revolution and its impact on businesses, jobs, and even critical thinking. With AI now handling cold calls, personalising experiences, and even coaching employees, the big question is: what happens to the humans?We’ll explore the Klarna AI controversy, the hidden dangers of over-automation, and how AI could actually be making people worse at decision-making. Plus, we’ll reveal surprising insights about AI avatars, the EU AI Act, and the secret tool CEOs wish they had.If you want to stay ahead of the AI curve, this episode is essential. Don’t get left behind—watch now to see how businesses are already adapting, and what it means for the future of work.Subscribe now so you never miss an episode:https://www.youtube.com/BreakingtheBlueprint?sub_confirmation=1Special thanks to our sponsors, NovelVox for supporting this episode – find out more HEREShow Links: Vinay on LinkedIn: https://www.linkedin.com/in/vinayparmar/ Iqbal on LinkedIn: https://www.linkedin.com/in/iqbal-javaid/ Catch us on your favourite podcast directory: https://www.breakingblueprint.buzzsprout.com/share#BreakingTheBlueprint #CustomerExperience #LeadershipInCX #FutureOfContactCentres #AIandCXcustomer experience strategy for executives future of contact centres AI in customer service operations keynote speakers on customer experience CX transformation in large enterprises how to improve call centre performance leadership in digital customer experience customer retention strategies for brands contact centre trends 2024 CX innovation and technology data-driven customer experience AI automation in contact centres employee experience and CX optimising BPO operations for CX customer loyalty through service designFind Breaking the Blueprint on YouTube Find Breaking the Blueprint on LinkedIn Vinay on LinkedIn Iqbal on LinkedIn

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