In the first episode of Beyond CX, our host Andy Stevens interviews Jake Patterson to explore conversational service technologies like chatbots, Generative AI, and knowledge bases, and their usage in Enterprise.
They delve into the hype surrounding gen-AI, innovative possibilities and the factors to consider when designing service experiences for internal and external users.
Jake Patterson is a Principal Consultant and Conversational AI Lead at Boxfusion.

To learn more about Boxfusion, visit: www.boxfusion.com

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