What does real transformation look like when the pressure is on and assumptions break? We sit down with two Currys leaders who have lived the good, the bad and the ugly of digital change and found a way to turn urgency into value. Their journeys—one from creative studios into tech delivery, the other from e‑commerce into enterprise architecture—show how curiosity, clear intent and stakeholder empathy can move mountains.We get specific about crisis execution and lasting impact. You’ll hear how contactless click‑and‑collect launched in just three weeks to keep essential tech in homes, and how ShopLive evolved into RepairLive to blend human expertise with video support. We explore the less glamorous side too: when a vendor programme inflates beyond reason, the right call can be to pause, modernise what works, migrate to the cloud and simplify APIs instead of forcing a risky replacement. The same mindset guides their data centre exit, where migration methods changed as they learned more about heritage systems and business risk.Culture threads through every win. A thriving women’s network that spans corporate, retail and supply chain, plus flexible hybrid working, widens the talent pool and builds psychological safety—the spark that turns whiteboards into engines for better ideas. We connect diversity to outcomes: teams that mirror customers make smarter choices, move faster and create products people actually use.Looking ahead, we dive into hyper‑personalisation beyond one‑off campaigns and the promise of GenAI to accelerate content, support and colleague tools—always paired with human empathy for complex moments. The biggest challenge? Pace. Balancing ambitious roadmaps with commercial reality, prioritising ruthlessly, and revisiting assumptions before they ossify. Expect practical lessons on stakeholder buy‑in, outcome‑led planning, and the courage to pivot when facts change.If this conversation gives you ideas for your own roadmap, share it with a colleague, hit follow, and leave a quick review—what’s the smartest pivot you’ve made lately?Visit AND Digital's website here for the latest episodes and to stay informed. Follow us on:Linkedin: and_digitalX: AND_digitalInsta: and.digital

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