From Franchisee to CEO: How 16 Handles Is Winning with Flavor & Loyalty

Behind the Review
08/07/2025 43 min Temporada 4 Episodio 3
From Franchisee to CEO: How 16 Handles Is Winning with Flavor & Loyalty

Listen "From Franchisee to CEO: How 16 Handles Is Winning with Flavor & Loyalty"

Descargar episodio

Episode Synopsis

How does a “flavor drop” every month, pop culture infusions, and a unique loyalty program help 16 Handles thrive in the frozen yogurt game? CEO Neil Hershman shares his journey from franchisee to CEO, the secrets behind flavor innovation, why customer reviews matter, and how modern marketing powers franchise growth. Discover lessons in loyalty, operations, and brand building—plus the scoop on what it takes to scale in a crowded dessert market.

16 Handles

More about the episodeTheme Music by Ali Schwartz and Meserole Sound


Learn more about your ad choices. Visit megaphone.fm/adchoices

More episodes of the podcast Behind the Review

Café Empire Building: Maman’s Secrets to Growth, Branding, & the Martha Stewart Effect 01/10/2025
The Property Brothers: How a Real Estate Business Became a Brand Empire 24/09/2025
How Pana Food Truck Became an Arepas Empire 17/09/2025
How CAVA’s Culture Fueled Its National Expansion (with Founder, Ted Xenohristos) 10/09/2025
The Repeat Customer Formula - Josh Campbell of Rescue Air and Plumbing 20/08/2025
Customer Service Wins: The Pest Brothers’ Journey from Startup to Standout 13/08/2025
Serving Up Community: Secrets from Soul & Smoke and the James Beard Foundation 06/08/2025
From Side Hustles to CEO: Everette Taylor’s Crowdfunding Blueprint for Small Business Growth 29/07/2025
How DivaDance Grew From 1 Class to 50+ Locations — Franchise Lessons with Jami Stigliano 22/07/2025
Level Up Your Home Service Business: Angie Snow’s ServiceTitan Success Strategies 15/07/2025
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA