In this episode of Behind the Docs, Ren reconnects with Randee Knapp, Tech Pubs Manager at ECHO Inc.—one of the very first people she met in the TechComm community.Randee shares her journey from an unexpected start in technical writing to leading a team through large-scale change, including ECHO’s transition to DITA. Along the way, she offers candid insights into:What it takes to guide a team through major process and tooling shiftsWhy tech writers need to balance accuracy, clarity, and empathyLessons learned from implementing structured content in a high-stakes industryThe role community and mentorship play in career growthBlending personal stories with practical advice, Randee shows how technical communication is as much about people as it is about tools and standards.

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