In this episode of Behind the Docs, Patrick Bosek interviews Dave Koelmeyer, the Content Operations Manager at IDEXX. Dave shares his unexpected journey from IT support to becoming a professional technical communicator. He discusses the importance of consistency in documentation, scaling of technical content using structured content and a CCMS, and the significant role of advocacy and education to help colleagues understand the benefits of high-quality self-help content. They also touch on the future of technical content with the integration of AI and the importance of understanding business strategy and stakeholder engagement. This episode is ideal for those interested in technical communication, content management, and the evolving role of AI in documentation.

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