Episode 22 of Banking Reinvented shares another live panel session from ENGAGE Amsterdam, focusing on how traditional banks can tackle rising competition from digital-native challengers.Hosted by Tim Rutten, the panel features Matt Williamson (Endava), Dola Fashola (PwC), Fabiano Rocha Loures (Feedzai), and Peter-Jan Van De Venn (Hexaware). Their discussion covers everything from adopting cutting-edge technologies — like AI and cloud services — to building customer trust in an ever-evolving cybersecurity landscape.Tune in to discover how banks can redefine their value proposition and thrive in today’s dynamic digital economy.Curious to find out more about customer-centric banking?Follow us on LinkedIn:-> Backbase-> Jouk Pleiter-> Tim Rutten-> Matt Williamson-> Dola Fashola-> Fabiano Rocha Loures-> Peter-Jan van de VennStep into the future of finance -> Check out our content hub(00:00) - Introduction of the panel discussion(01:12) - Introduction of the panelists(04:16) - The evolution of digital transformation in banking(06:08) - From siloed to integrated platforms(09:18) - Aligning business strategy with technology(12:08) - The challenges of fraud and cybersecurity in a real-time payments landscape(17:00) - Anticipating customer needs with better data strategies(27:36) - Balancing customer experience with cybersecurity(30:22) - What true customer obsession looks like in banking(33:16) - The importance of a bank’s identity and customer-centric features(40:16) - Key takeaways(41:32) - Episode wrap-up

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