Company: Loomis AgencyOwners: Mike SullivanYear Started: 1984Employees: 51-100What happens when your biggest client suddenly walks away? In this episode, Mike Sullivan, President and CEO of Loomis Agency, shares the jaw-dropping story of losing 50% of his agency’s revenue in 30 days and how it led to a remarkable turnaround. From leadership lessons to growth strategies, Mike offers powerful insights for agency owners navigating uncertainty and growth.Key TakeawaysWhy losing a major client can be the wake-up call your agency needsThe underestimated risk of relying too heavily on one revenue sourceHow Loomis rebuilt its digital capabilities through partnership instead of hiringThe importance of aligned leadership roles for scaling sustainablyWhy going out on a high note can lead to unexpected second chances

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