Company: BubbleUpGuest: Lee TottenYear Started: 2004Employees: 50-99Working with rockstars sounds glamorous but behind the scenes is a high-stakes, high-pressure world where websites crash, fans demand instant support, and one missed detail can derail a global livestream. In this episode, Lee Totten, co-founder of BubbleUp, shares how his agency became the digital backbone for artists like Jimmy Buffett, Foo Fighters, and The Lumineers. Key TakeawaysWhy building trust with fans (or customers) matters more than flashy techWhy shared experiences, not just content, build lasting engagementThe best way to turn service slip-ups into raving fan moments

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