LexisNexis’ Batra: Consumer Auto Insurance Shopping Surges

AM Best Audio
17/10/2025 10 min

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Episode Synopsis

Reena Batra, vice president, data science, LexisNexis Risk Solutions, explains how falling rates, regional dynamics and direct digital channels are fueling a sharp rise in U.S. auto insurance shopping, with retention challenges pushing insurers to adopt more data-driven, customer-focused strategies.

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