JD Power’s Martin: Agents Say Insurers Still Miss the Mark on Communication, Flexibility

27/10/2025 11 min

Listen "JD Power’s Martin: Agents Say Insurers Still Miss the Mark on Communication, Flexibility"

Episode Synopsis

Craig Martin, executive director, insurance intelligence, J.D. Power, discusses findings from a 2025 Independent Agent Satisfaction Study showing despite an improving market, many agents feel underserved by carriers, citing poor communication, unclear risk appetites and a lack of partnership.

More episodes of the podcast AM Best Audio