ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "AI takes over support at Salesforce"
Episode Synopsis
In this episode of "AI in 5,4,3,2,1," we discuss a significant shift in the tech industry: Salesforce has replaced 4,000 support jobs with the use of AI. What does this mean for the business world, and how might it transform industries?
- Salesforce has revitalized unused sales leads and transformed business processes with AI agents.
- The seamless integration of AI systems into customer communication demonstrates the potential of human-machine interactions.
- Mark Benioff views this transformation as one of the most exciting steps in his career, despite the reduction in workforce.
- The business world must adapt: Automation requires new skills and new investments.
More information is available at https://leadersofai.com
- Salesforce has revitalized unused sales leads and transformed business processes with AI agents.
- The seamless integration of AI systems into customer communication demonstrates the potential of human-machine interactions.
- Mark Benioff views this transformation as one of the most exciting steps in his career, despite the reduction in workforce.
- The business world must adapt: Automation requires new skills and new investments.
More information is available at https://leadersofai.com
More episodes of the podcast AI IN 5,4,3,2,1... (english)
AI's Big Bubble: Risks and Revolutions
13/11/2025
Europe Unites Forces for the AI Future
17/10/2025
SMEs Transforming: AI as a Growth Engine
15/10/2025
In God we trust